You agree to pay all fees applicable to your Service subscription. Except as otherwise specified herein, (i) fees are based on Service subscriptions purchased and not actual usage, (ii) payment obligations are non-cancelable and fees paid are non-refundable, and (iii) the plan level purchased cannot be decreased during the relevant subscription term.

Valid and updated credit card information is required for paid Service subscription accounts. If you initially register for a free trial account, and you do not activate your paid subscription by the end of the trial period by providing a valid credit card and plan selection, your account may be suspended, deleted, or deactivated and remain so until you explicitly activate your subscription.  If you provide credit card information to o2oCommerce, you authorize us to charge such credit card for all Services for the initial subscription term and any renewal subscription term(s). You are responsible for providing complete and accurate billing and contact information to o2oCommerce and notifying us of any changes to such information.

The Service is billed and paid in advance on a monthly or annual basis in accordance with your plan selection. If any amount due is not received by o2oCommerce by the applicable due date, then without limiting o2oCommerce’s rights or remedies, (a) those charges may accrue late interest at the rate of 1.5% of the outstanding balance per month, or the maximum rate permitted by law, whichever is lower, and/or (b) o2oCommerce may condition future subscription renewals on shorter payment terms. All fees are exclusive of any applicable taxes, levies, duties, or similar governmental assessments of any nature, including, for example, value-added, sales, use or withholding taxes, assessable by any jurisdiction whatsoever (collectively, “Taxes”). You shall be responsible for the payment of all such Taxes associated with purchases hereunder.

 If o2oCommerce has the legal obligation to pay or collect Taxes for which you are responsible under this section, o2oCommerce will invoice you and you will pay that amount unless you provide o2oCommerce with a valid tax exemption certificate authorized by the appropriate taxing authority. For clarity, o2oCommerce is solely responsible for taxes assessable against it based on its income, property, and employees.

Plan Tier Limits:

The Service is designed to meet your needs, even if you exceed the usage limits of your subscription plan tier. In other words, there is no technical limitation on your use of the Service, so it is your responsibility to use the Service within your plan tier limits.

If you exceed your current plan tier limits, including but not limited to orders, locations, or other limits, o2oCommerce may automatically upgrade your account to the next applicable plan tier based on your use of the Service (mid-term or at your next subscription term cycle) and charge your credit card on file for the difference between your existing plan and your new plan (prorated for the remainder of the applicable subscription term, with credit for any prepaid amount applicable to your existing plan). You will be notified via the primary account holder email on file. If you have purchased your subscription through a third party, such as a platform marketplace, o2oCommerce will deliver an email to the primary account holder email with instructions (1) to upgrade your plan through your provider’s administration console and (2) to deliver confirmation to o2oCommerce of your upgrade. Failure to upgrade your plan within the designated period may result in suspension and/or termination of your account.  o2oCommerce is not responsible for any impacts of service interruption due to your failure to properly upgrade your subscription and pay the applicable upgrade fee.

Please note that these upgrade/downgrade processes are subject to o2oCommerce’s sole discretion and may be modified or terminated at any time without prior notice. It is your responsibility to review and comply with any upgrade notices and to ensure that your plan aligns with your usage requirements.

Delinquency and Nonpayment:

In the event of account delinquency, o2oCommerce will make reasonable attempts to retry the charges until payment is collected. However, if o2oCommerce is unable to collect the outstanding amount and has exhausted reasonable attempts to do so, o2oCommerce reserves the right to suspend access and/or cancel the account at its discretion due to nonpayment.

For accounts billed directly by o2oCommerce, if the delinquent account remains unresolved, o2oCommerce may proceed with suspending access and/or canceling the account. The determination of when o2oCommerce has ‘exhausted’ attempts to collect the outstanding payment shall be made at o2oCommerce’s sole discretion, however o2oCommerce will not exercise its rights under the suspension or cancelation rights if you are disputing the applicable charges reasonably and in good faith and are cooperating diligently to resolve the dispute.

In the case you are billed through a third-party partner, such as a platform marketplace, o2oCommerce is unable to directly cancel the account. Therefore, o2oCommerce may disconnect the account as it cannot exercise direct cancellation authority. It remains your responsibility to address the delinquency and resolve payment issues with the third party from whom you purchased the subscription.

Please note that delinquency and nonpayment may result in the suspension or termination of access to the Service, as well as the loss of data, content, and features associated with the account. o2oCommerce shall not be held liable for any such loss arising from delinquency or nonpayment.

It is the customer’s responsibility to maintain up-to-date and accurate billing information and to promptly address any payment issues to avoid account delinquency and potential service disruption.

For more information about how we treat the information you provide to us, you may review our Privacy Policy, which is incorporated in these Terms by reference.